Refund policy

We want you to be happy with your subscription. If something isn't right, contact us and we'll do our best to fix it — and where this policy applies, refund you.

If this is your first purchase of a plan and you request a refund within 7 days of the initial payment, we will refund it in full, provided the plan has not been substantially used (as a guideline: fewer than 20 generations since purchase). Requests are reviewed individually and approved refunds are issued to your original payment method.

You can cancel your subscription at any time; you keep access until the end of the paid period and will not be charged again. Automatic renewal charges are generally non-refundable once the new period has started, except where required by law — but if you cancel within 7 days of an unwanted renewal and have not used the service in the new period, contact us and we will review the request sympathetically.

• dissatisfaction with specific AI outputs (generation results vary by nature);
• plans substantially used during the refund window;
• accounts terminated for violating our terms of service;
• periods already consumed on yearly plans beyond the guarantee window.

Email toylisting@gmail.com from your account email with the subject "Refund request", including your order/invoice number (from your Paddle receipt) and a short reason. We aim to respond within 3 business days. Payments are processed by Paddle, our merchant of record, and approved refunds are returned via Paddle to your original payment method (bank processing can take 5–10 business days).

Nothing in this policy limits any non-waivable statutory rights you may have in your country, including applicable consumer-withdrawal rights in the EU/UK.